Priority Markets
First-focus destinations for direct buyer and distributor enquiries.
Priority Markets
2 countries- United StatesUS
- United KingdomGB
Shipping, Returns & Warranty
We support tracked, quote-based export orders to 41 named markets.
Shipping Policy
Orders ship from our workshop in Sialkot, Pakistan. We ship through DHL, FedEx or another available courier, depending on your destination. We confirm the courier, shipping cost and estimated delivery time with your order.
For larger orders, air freight or sea freight can be arranged in your quotation. Each shipment includes protective export packaging and the tracking or freight documentation applicable to its route.
Processing time is separate from transit time. Standard orders take 10-15 working days to prepare before dispatch; made-to-order, custom, or OEM instruments take longer to produce before they ship. Your quote or order confirmation gives the processing time for your specific instruments. The transit times below begin once your order leaves our workshop.
| Shipping Method | Transit Time | Cost |
|---|---|---|
| Standard Air Freight (USA) | 7-12 business days | Free over $300 / $14.95 flat rate |
| Express Air Freight (USA) | 4-6 business days | $34.95 |
| Other served markets | 10-15 business days | Quoted per destination and order |
| Bulk Orders (Sea Freight) | 25–30 business days | Quoted per order |
Standard shipping to the USA is free on retail orders above $300. Qualifying wholesale orders ship free above $2,000 by DHL Express. International and bulk shipping is quoted per order based on destination and weight.
Duties, import taxes & customs: Prices and shipping costs do not include any import duties, VAT/GST, or customs charges levied by the destination country. These are the buyer's responsibility and are billed separately by the carrier or customs authority. We include the commercial invoice and any required export documentation with every shipment.
We confirm protective packaging and the shipping method for each order.
Export coverage
Markets We Currently Serve
These 41 countries are the destinations for which we currently accept direct, quote-based export enquiries.
41countries listed
2 countries
European Markets
European destinations currently supported for reusable dental instrument enquiries.
Germany, France, Italy & Netherlands
4 countries- GermanyDE
- FranceFR
- ItalyIT
- NetherlandsNL
Additional European Markets
8 countries- SpainES
- PortugalPT
- SlovakiaSK
- PolandPL
- HungaryHU
- BelgiumBE
- UkraineUA
- AzerbaijanAZ
North & South American Markets
Supported destinations across North America and South America.
North America
2 countries- CanadaCA
- MexicoMX
South America
3 countries- BrazilBR
- ChileCL
- ColombiaCO
Asian & Pacific Markets
Direct-enquiry coverage across major Asian partners, wider Asia, and Australia.
Japan, China & South Korea
3 countries- JapanJP
- ChinaCN
- South KoreaKR
Other Asian Markets
9 countries- MalaysiaMY
- VietnamVN
- ThailandTH
- TaiwanTW
- SingaporeSG
- PhilippinesPH
- Sri LankaLK
- MyanmarMM
- UzbekistanUZ
Pacific
1 country- AustraliaAU
Middle East & African Markets
Currently supported destinations across the Middle East and Africa.
Middle East
5 countries- United Arab Emirates (UAE, including Dubai)AE
- Saudi ArabiaSA
- QatarQA
- KuwaitKW
- TurkeyTR
Africa
3 countries- South AfricaZA
- EgyptEG
- TunisiaTN
Other Global Markets
Additional destinations currently open for direct export enquiries.
Other Global
1 country- RussiaRU
Returns & Refund Policy
- Returns accepted within 14 days of delivery for unused instruments in original packaging.
- Contact us at qasim@dentalinstrumentssupplier.com to initiate a return and receive return instructions.
- Refunds processed within 7–10 business days after receiving returned items.
- Custom-branded instruments are non-returnable unless defective.
- Buyer is responsible for return shipping costs unless the item is defective.
Six-Month Guarantee
Our six-month guarantee starts on the day you receive your order and covers instruments bought from us. Sharpening and repair are free; if an instrument cannot be fixed, we replace it free of charge. You pay the shipping to us, and we pay the return shipping. We accept instruments from clients in every country we supply. After six months, we no longer sharpen or repair those instruments. We can quote new instruments of the same pattern instead.
Email qasim@dentalinstrumentssupplier.com with your order details and a photo of the issue. Send your order or invoice number, instrument details and photos first. Wait for our confirmation before sending instruments. See our sharpening and repair service.
Our return policy and commercial warranty do not limit any mandatory consumer rights that apply to your purchase.
FAQ
Frequently asked questions
Does the transit time include preparing my order?
No. Processing time, which is preparing or making your instruments before dispatch, is separate from transit time, which starts once the order leaves our workshop. Standard orders take 10–15 working days to prepare; made-to-order, custom and OEM instruments take longer, and your quote or order confirmation gives the time for your instruments. Transit is 7–12 business days by standard air freight to the USA, 4–6 business days by express, 10–15 business days to other served markets and 25–30 business days for bulk sea freight.
Where should I check shipping details for my delivery country?
Use Markets We Serve to check the current destination list, then include your country in the quote request. Standard shipping to the USA is free on retail orders above $300 (otherwise a $14.95 flat rate), express to the USA is $34.95, qualifying wholesale orders above $2,000 ship free by DHL Express, and other served markets and bulk shipping are quoted per order. Duties, import taxes and customs charges are the buyer's responsibility and are billed separately; a commercial invoice and the required export documentation come with every shipment.
Which return conditions should I confirm for my order?
You can return unused instruments in their original packaging within 14 days of delivery. Email qasim@dentalinstrumentssupplier.com to start a return, and keep your order reference, delivery date and packaging status to hand. Custom-branded instruments cannot be returned unless they are defective. If you are reporting a defect or a guarantee issue instead of returning an unused item, say so, because the guarantee has its own terms.
Which dates and costs should a refund confirmation identify?
Refunds are processed within 7–10 business days after we receive the returned items, so the date the parcel arrives starts that period. For an ordinary return you pay the shipping to us; for guarantee service you pay the shipping to us and we pay the return shipping. Ask your return confirmation to state the refundable items and the payment route.
How do I ask about an instrument problem or return?
Email qasim@dentalinstrumentssupplier.com with your order details and a photo of the issue, and describe what has happened. Our six-month guarantee starts on the day you receive your order and covers instruments bought from us: sharpening and repair are free, and if an instrument cannot be fixed we replace it free of charge. Send your order or invoice number, the instrument details and photos first, and wait for our confirmation before sending instruments. After six months we no longer sharpen or repair them, but we can quote new instruments of the same pattern.
Ready to Order?
Free standard shipping on US orders above $300. Request a quote for your instruments today.
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