Define Each Line on Your List

  • The exact pattern or figure, with the option or size where there is a choice.
  • The order unit: a single instrument, a pack or a kit.
  • The quantity of that unit.
  • For a kit, the name and option of each component and how many pieces go in each kit, separately from the number of kits.
  • Any approved sample or reference you are matching.

A clear line stops a pack being quoted as a single instrument, or one total quantity being split the wrong way across patterns. If you are setting up a wholesale or distributor relationship rather than sourcing a defined list, our wholesale program page covers that.

The Minimum That Applies to Each Line

  • Mixed catalog instruments: from 25 instruments in total across patterns.
  • Standard catalog quantities: confirmed in your quotation.
  • Branded (private label) lines: from 25 pieces per pattern.
  • Custom-design lines: from 50 pieces per pattern.
  • Evaluation samples: 1 to 3 pieces per pattern.

Branded and custom lines can sit on the same list as catalog instruments, but each keeps its own minimum and approval steps. Reaching 25 instruments across a mixed catalog list does not cover the per-pattern minimum for a branded or custom line.

Comparing Quotations Like for Like

  • Pattern, reference and option or size on every line.
  • Material and finish for each instrument.
  • Order unit, quantity and pieces per pack.
  • Sample or approval requirements.
  • Freight method, destination and whether duties, taxes and brokerage are included.
  • The documents supplied with the shipment.

Two prices are only comparable when these match. We quote in USD, with payment terms confirmed in the quotation. If you can accept an alternative pattern on any line, say so on your list so we can review it; otherwise we quote exactly what you list.

Keeping the Batch Consistent Before Dispatch

Agree the pack format and any label or reference requirements in the quotation, and carry any approved sample or reference into the order. If a requirement changes after the quotation, whether a pattern, material, marking, pack or component, tell us so the change is reviewed rather than assumed. Our approval worksheet is a simple way to record revisions and decisions for each line.

Preparation, Transit and Shipping Terms

  • Standard orders: 3 to 5 working days to prepare before dispatch.
  • Transit to the USA: 7 to 12 business days standard, or 4 to 6 business days express.
  • Transit to our other named export markets: 10 to 15 business days.
  • Free standard air freight to the USA on orders over $300.
  • DHL Express at no charge on qualifying wholesale orders over $2,000.
  • Every shipment: commercial invoice, packing list, protective export packing and tracking.

Preparation and transit are separate stages, so plan with both. Branded and custom orders have their own timing, set in the quotation, and the courier and any destination-specific documents are confirmed with your order. Duties and import clearance at the destination are not included unless your quotation says so.

Bulk & Wholesale Dental Instrument Orders: Common Questions

What should my instrument list include for an accurate bulk quotation?

List each instrument reference or pattern on its own line, with the relevant size or option, the order unit and the quantity. For kits, state the contents per kit and the number of kits. Add your packaging preference, destination, required receipt date and any document needs. Enter the list in the quote form; we reply within 24 hours and follow with a complete quotation after reviewing it, and supporting spreadsheets or photos can be sent by email.

How should a bulk request list different patterns, sizes and sets?

List each pattern, size, set and pack separately with its sell unit and quantity, and mark any line that needs branding or a nonstandard design so its terms can be reviewed separately from catalog items. Mixed catalog orders start at 25 instruments in total across patterns, with no per-pattern minimum, and standard catalog quantities are confirmed in the quotation. Branded lines start at 25 pieces per pattern and custom lines at 50 pieces per pattern, so a mixed total alone does not meet those minimums.

Can the order be configured into kits, cassettes or individually identified packs?

Yes. Individual pouches, sets or cassettes and protective bulk packing can be discussed and confirmed in the quotation. Specify each instrument and its quantity per kit, the total kit count, the container and any identification needs, and check the agreed contents and physical layout. A pouch or cassette does not by itself mean the instruments are supplied sterile or that every pictured accessory is included.

What should a bulk-order sample or configuration review cover?

Identify the pattern, marking or pack features your reviewer needs to check. Evaluation samples are available at 1–3 pieces per pattern; if a sample or configuration reference is offered, record its identity and the agreed criteria, then document the accepted features and any changes. Confirm the quantity, charges and freight in the offer, and for a set keep the reviewed member schedule with the reference so an image of one item does not stand in for the whole configuration.

What happens if a listed pattern, finish or component is unavailable?

Identify which alternatives you are willing to consider and which dimensions, working ends, materials or components must stay the same. Compare any proposed alternative with the original reference before you agree the order, and keep a clear record of a changed configuration. Availability and the handling of an unavailable line are confirmed for your inquiry; there is no automatic substitution or split-shipment entitlement.

How do order approval, production, dispatch and delivery dates differ?

Approval identifies the agreed list or reference. Preparation or production takes 10–15 working days before dispatch for standard orders, and carrier transit follows dispatch: 7–12 business days by standard air freight or 4–6 business days by express to the USA, and 10–15 business days to other named export markets. Timing for branded and custom orders is set separately in the quotation. Ask the order confirmation to state the start conditions for each stage and give your required receipt date; the transit ranges are not delivery deadlines, and the arrival estimate stays separate from dispatch and tracking events.

Which freight and destination charges should I check in a bulk quotation?

Review the freight method, destination, included charges and who handles duties, taxes, clearance and brokerage. Standard shipping to the USA is free on retail orders above $300, and qualifying wholesale orders above $2,000 ship free by DHL Express; international and bulk shipping is quoted per order by destination and weight. Duties, import taxes and customs charges are the buyer's responsibility and are billed separately. Every shipment includes a commercial invoice and the export documentation required for its route, so record the destination charges separately and do not treat a freight allowance as confirmation that every delivery cost is included.

What should I provide for a repeat bulk order or a changed kit list?

Send the previous order or quotation reference and the approved instrument or kit list, then give the current quantities, destination and required date. Distinguish a changed kit component from a different number of identical kits, and identify any artwork or design revisions. Reconfirm the price, availability, packing and delivery for the new order; the earlier quote is a reference, not a permanent commitment.

Send Your Mixed Instrument List

We reply within 24 hours. A complete quotation follows review of your instrument list; custom designs or destination-specific documentation may need additional clarification.

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