Frequently Asked Questions

Start with the relevant category to narrow the instrument family, then open the product page for its reference and available options. Use the product name or link, and any figure, pattern or size marking, in your quote request. If two entries look similar, identify the references you want compared instead of assuming they are interchangeable.

Read the product's named contents and sold option, then compare that list with the instruments you need. Ask the quotation to identify each included instrument and its quantity, and to distinguish the kit quantity from the number of pieces inside it. List any cassette, holder, refill or accessory separately if it matters to your order.

Use the quote form's evidence choices and name the exact product or kit configuration the documents should cover. You can request material information, a quality-management certificate, sample-approval records, export documents, or packaging and label proofs. Check each document's product, organization, site, scope and validity where applicable, alongside your quotation.

No. The minimum depends on the order type. Standard catalog quantities are confirmed with your quote for the selected pattern and pack format; evaluation samples are 1–3 pieces per pattern; mixed wholesale starts at 25 instruments across mixed patterns; private label starts at 25 pieces per pattern; and custom manufacturing starts at 50 pieces per pattern. Tell us which type your request is so it is reviewed under the right route.

Open Shipping & Returns for the published delivery, return, refund and warranty sections, and use Markets We Serve to check your destination. In brief: USA transit is 7–12 business days standard or 4–6 express, other served markets 10–15 business days, standard USA shipping is free on orders above $300, returns are accepted within 14 days of delivery for unused instruments in original packaging, and our six-month guarantee from receipt covers instruments bought from us. For an existing order, use Contact.